Store Policy
Customer Care
Stella Gold & Silver is passionate about our jewellery and its ability to evoke emotions and create lasting memories. We believe that jewellery should be beautiful, elegant and affordable, which is why we strive to bring our customers the best value for their money. We constantly update our collection to reflect the latest fashion trends and ensure that our pieces hold true to our commitment to quality and authenticity. Shop our collections today and show off your own unique style.
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OUR AGREEMENT WITH YOU
HPS TRANSPORT Ltd owns and operates this website under the Stella Gold & Silver trade mark, also known on this page as "we" and "our". These Terms specify the terms and circumstances under which you may use our website and the services we provide. This website provides visitors with gold and silver jewellery. By accessing or using our service's website, you acknowledge that you have read, understand, and agree to be governed by these Terms.
These are the terms and conditions on which we supply products to you.
1. Methods by which we shall process your order. Upon confirming your order via email, we will consider it accepted; at that point, you and Stella Gold & Silver will enter into a contract with legal effect.
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2. Order confirmation. When we confirm receipt of your order, we will provide you with the order number associated with it in the order confirmation email. If possible, please include the order number in any correspondence regarding your order.
3. If it is not possible to fulfil your order. If we are unable to fulfil your order, our customer service department will notify you via email or in writing, and you will not be charged for the product. Possible causes for this situation encompass, but are not restricted to the following: the product being unavailable; the stock failing our quality control procedures; unforeseen resource constraints that were not foreseeable; an error in the product's price or description; or our inability to adhere to a specified delivery deadline.
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PRODUCT INFORMATION:
We have taken reasonable steps to accurately display the colours and other details of our items. However, the colours and detailing you see onscreen will be determined by the technology you use to view the products. We cannot guarantee that the colour or other detailing displayed on your television or computer monitor will exactly match the colour or detailing of the goods when delivered. Any information about product sizing, including stone size, is provided as a reference only. The size and specifications may also vary slightly. If you are unsure about the size of any goods you desire, we recommend contacting us before placing an order.
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PRODUCT DELIVERY
The cost of the delivery costs is displayed on our website.
Product delivery date. We will notify you of delivery dates in our confirmation email and during the order process. We'll also email you when we ship and how to monitor your order.
We are not liable for external delays. If an event beyond our control delays our product supply, we will notify you as soon as feasible and take steps to minimise the delay. We cannot be held accountable for this type of delay.
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CHANGES OF THE CONTRACT
We are unable to accommodate modifications to orders that have already been placed. After you receive your order, you can return it; for more information, see our Returns section.
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CONTRACT TERMINATIONS RIGHTS
You can terminate your contract with us at any time. If you choose to do so, please contact us via email and read about the various circumstances for terminating the contract outlined below. There are different rights of ending the contract depending on the circumstances dependent on what you bought, if it's defective, our performance, and when you decided to stop the contract:
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If the product you purchased is defective or misrepresented, you may have the right to terminate the contract, get it repaired or replaced, or receive a refund. Please tell us about the problem via email and review the section 'A BRIEF SUMMARY OF YOUR LEGAL RIGHTS'.
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If you want to terminate the contract due to something we have done or have informed you we will do, the reasons are an upcoming modification to the product we have told you about and you do not agree (including any errors in descriptions), severe delays beyond your control, or something we have done incorrectly.
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Using your right to change your mind (Consumer Contracts Regulations 2013). You have the legal right to change your mind and get a refund within 14 days. However, if the product(s) have been worn and are not in their original packaging you can not exercise your right to change your mind.
You may terminate the contract early, but you may be required to pay us compensation if we are not at fault and you have no right to change your mind. When products are delivered and paid for, the contract is considered complete. Contact us to cancel a contract early if we are not at fault and you have not changed your mind. The contract terminates immediately, and we will refund any payments you paid for products that were not provided; however, we may deduct reasonable compensation for the net costs we will incur as a result.
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OUR CONTRACT TERMINATION RIGHTS
If you violate the terms of the contract, we may terminate it. We may terminate the contract in writing if you do not make timely payments, do not supply relevant information within a reasonable time (e.g. delivery address), or do not allow us to deliver the products you purchased; or you purchased fraudulent or unlawful conditions.
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We need to be reimbursed for contract breaches. If we terminate the contract in the conditions outlined in 'Our Contract Termination Rights', we will refund any advance payments for products not delivered, but we may deduct or charge you reasonable compensation for the net costs we may incur as a result of your breach.
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RETENTION OF THE RIGHTS TO CHANGED OFFERING
We may change the services without prior notice; discontinue the services or any parts of the services we offer; or impose limits on the services. We may terminate or suspend access to the services permanently or temporarily, with or without notice or liability, for any or no reason.
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PRICE AND PAYMENT
Where can I locate the product's price? The price of the product (including VAT) will be the price displayed on the order pages when you place your order. We take all necessary precautions to ensure that the pricing of the product recommended to you is accurate. However, even with our best efforts, some of the things we sell may be improperly priced. We will typically check pricing before accepting your order so that if the product's correct price at the time of your order is less than our quoted price, we will charge the lesser amount. If the exact price of the goods at the time of your order is higher than the price quoted to you, we will contact you for instructions before accepting your order. If we accept and process your order with an evident and unmistakable pricing error that you may reasonably have identified as mispricing, we may terminate the contract, refund any amounts you have paid, and seek the return of any items given to you.
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You can make payments with Visa, MasterCard, Maestro, PayPal, Apple Pay, or Google Pay during checkout. Our website's checkout lists approved credit and debit cards. We may cancel your order if your card or payment provider does not authorise it. Once Stella Gold & Silver receives full payment for your order, including taxes, shipping, and other fees, you will own the Products. The Products are your responsibility upon delivery or collection. All credit/debit card and Apple Pay payments on our website are conducted by Wix Payment. PayPal is processed through their own Wix connectors. Stela Gold & Silver accepts no liability for the availability and performance of this service.
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PRIVACY & SECURITY
PRIVACY POLICY
This privacy policy describes how HPS TRANSPORT Ltd, under the trade mark Stella Gold & Silver, uses and protects any information you provide when using this website. The General Data Protection Regulation ("GDPR") governs the handling of personal data.
Stella Gold & Silver is devoted to protecting your privacy. If we ask you to supply personally identifiable information while using any of our services, you can be confident that it will be used exclusively in accordance with our privacy policy. However, this policy may be modified from time to time by updating this page. You should revisit this page from time to time to ensure that you are satisfied with any changes. This policy became effective in February 2024.
WHAT INFORMATION ARE WE COLLECTING?
We collect personal information in order to process purchases or deliver services through our website or call centres; this is the legal basis for processing your data. We collect:
Your name.
Please provide your home and delivery addresses.
Provide your email address and phone number.
When you call one of our contact centres, we use call recording technology to collect any notes from your conversation with the call centre worker.
When you visit our website, we use cookies to process your visit and, if you give us permission, for personalisation and marketing purposes.
HOW WE USE COOKIES
A cookie is a little file that requests permission to be stored on your computer's hard disc. The file is added, and the cookie is used to study online traffic or to notify you when you visit a specific website. Cookies enable web applications to respond to you as an individual. The online application can adjust its operations to your needs, likes, and dislikes by collecting and remembering information about your preferences. See more in our "Cookie Section" and visit http://www.aboutcookies.org for more information.
HOW WE PROCESS DATA.
Stella Gold & Silver processes and controls your personal information. This means we process your data and have third parties process it on our behalf. We audit all third parties to ensure that they satisfy the GDPR's data protection criteria. We primarily employ the following third-party data processors:
Who we share with: The Royal Mail
What we share: Name and postal address
How it is processed: for delivering your orders or any written communication
Find out more: https://www.royalmail.com/
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SECURITY
We are dedicated to keeping information secure. To protect and secure the information we collect online, we have implemented appropriate physical, technological, and management measures to prevent unauthorised access or disclosure.
LINKS TO OTHER WEBSITES
Our website may include links to other websites of interest. However, once you have used these links to leave our site, you should be aware that we have no control over the other website. As a result, we cannot be held responsible for the security and privacy of any information you supply when visiting such sites, and such sites are not covered by this privacy statement. You should exercise caution and review the privacy statement for the website in question.
CONTROL YOUR PERSONAL INFORMATION
We will not sell, distribute, or lease your personal information to other parties unless we obtain your consent or are compelled by law to do so. When we obtain consent to share your personal information, we make it clear to whom the data will be shared and for what purpose.
MARKETING
We'd like to give you information about our services that may be of interest to you. If you have accepted to our terms and conditions or given your agreement to receive marketing, you can opt out at any time. You have the right to opt out of receiving marketing communications from us at any time. If you no longer want to be contacted for marketing purposes, please go to our website (you data section) or call our customer service to adjust your marketing choices.
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ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to ask for a copy of the information we have about you. If you want to see the personal information that we have about you, please email us for more information.
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ACCEPTANCE AND ORDER CANCELLATION
Stella Gold & Silver will consider orders to have been accepted at the moment delivery is completed to the customer. Before this date, we reserve the right to cancel any order. Should this become imperative, we shall issue a complete refund to the customer.
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A BRIEF SUMMARY OF YOUR LEGAL RIGHTS
This is an overview of your fundamental legal privileges. There are specific exceptions to this rule. For comprehensive information, please contact 03454 04 05 06 or visit the Citizens Advice website at www.adviceguide.org.uk.
In accordance with the Consumer Rights Act of 2015, products must be as described, functional, and of satisfactory quality. During the anticipated useful life of your product, the following are the legal rights to which you are entitled:
a) Up to 30 days: you are eligible for an immediate refund if your merchandise is defective.
b) For a period of six months, in the majority of cases, failed to repair or replace the purchased products will result in a complete refund.
c) Up to six years: You may be eligible for a refund if your products fail to maintain a satisfactory quality for a reasonable duration.
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If You wish to exercise Your legal rights to reject Good(s) You must post them back to Us. Please email us to arrange a return.
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Intellectual property ownership, including copyrights and logos
Stella Gold & Silver owns the Service and all materials contained or transferred through it, including but not limited to software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto. Except as expressly stated herein, nothing in these Terms shall be construed as granting you a licence to or under any such Intellectual Property Rights, and you agree not to sell, licence, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works thereof.
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Indemnification
You hereby grant Stella Gold & Silver the right to be indemnified and held blameless against any demands, losses, liabilities, claims, expenses (including legal professionals' fees) incurred by a third party in connection with your use of the website or any of the services provided on the website.
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Limitation of liability
Stella Gold & Silver shall not be liable, to the fullest extent permitted by applicable law, for any indirect, punitive, incidental, special, consequential, or exemplary damages resulting from the use or inability to use the service, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.
Stella Gold & Silver disclaims all liability and responsibility, to the fullest extent permitted by law, in relation to the following: (i) any personal injury or property damage that may result from your use or access of our service; (ii) any errors, mistakes, or inaccuracies of content that may occur; (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein; and (iii) any harm, including bodily injury or property damage, of any kind.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Apple Pay/Google Pay